When to recognize the need for change ?
June 7, 2018
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1- The firm’s business model no longer delivers a rate of return acceptable by investors.
2-Sustained drop in the firm’s EBTIDA (Earning before charges of interest payment, taxes, depreciation, amortization).
3- Declining customer satisfaction.
4- Rising costs per sale.
5- Rising administrative ratio.
6- Indirect labor costs.
7- Rising warranty claims.
8- Workforce dissatisfaction.
- These signs always first detected at lower levels as the lower level employees touch them personally .
- When the firm is rigid, centralized, it will take time to reach the top management.
- Some top managers actively campaign against changing if they put their self interest ahead of financial well being of the owners & employees, this requires forceful intervention by the board of directors ( may need to replace the CEO if needed ).
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